Have a Question?
We know moving vehicles, boats, and equipment can raise a lot of questions, especially if it’s your first time using a freight service. To make things easier, we’ve broken down our FAQs into sections so you can quickly find the answers you need.
General
Do you transport across Australia?
Yes. While our main operations run between Brisbane and the Gold Coast, we provide nationwide transport coverage.
How do I get started?
Simply request a free quote online or over the phone. Provide a few details about your cargo, and we’ll send you a tailored price estimate.
How does Latitude Freight work?
We make transport simple. You tell us what you need to move and where it’s going, choose your preferred collection and delivery option (door-to-door, depot-to-depot, or a mix), and we handle the rest. Our team coordinates pick-up, transit, and delivery, keeping you updated every step of the way.
Can you move oversized vehicles and machinery?
Yes, up to 300t, with full logistics planning.
Do you only service Brisbane and Gold Coast?
These are our main hubs, but we deliver nationwide.
Is door-to-door available outside Queensland?
Absolutely. We provide both local and interstate home delivery.
What happens if my item is oversized or unusual?
These are our main hubs, but we deliver nationwide.
What types of vehicles and equipment do you move?
Absolutely. We provide both local and interstate home delivery.
Are my goods insured during transport?
Yes, we provide standard transit cover, and additional insurance options are available for extra peace of mind.
Do you offer enclosed transport?
Yes. For vehicles and equipment that require extra protection, we offer fully enclosed shipping to keep them safe from dust, chips, weather, and road grime.
What happens once I book?
We’ll confirm your booking, provide you with collection details, and give you access to online tracking so you can follow the journey.
How long does transport take?
Timeframes depend on distance and location, but we’ll provide an estimated delivery window when quoting.
What options do I have for collection and delivery?
- Door to Door – Collected from and delivered to a specific address.
- Door to Depot – Collected from an address and delivered to a local depot.
- Depot to Door – Dropped off at a depot and delivered to your address.
- Depot to Depot – Dropped off at one depot and collected from another.
Cars, 4WDs, Utes & Fleets
Can I put personal items in my car during transport?
We recommend removing all personal belongings before transport. This keeps your vehicle lighter, easier to secure, and ensures your items are safe. In some cases, small items may be allowed — just ask us when you book.
How do you move prestige or low-clearance vehicles?
Prestige and low-clearance cars require extra care when loading and unloading. We use specialised ramps and handling techniques to make sure your vehicle is moved safely without damage.
Do I need to have my vehicle registered and running?
Ideally yes, but it’s not essential. We can transport unregistered or non-running vehicles with the right equipment. Just let us know in advance so we can arrange appropriate loading.
How long will it take to move my car?
Transit times depend on the route and type of service. Local deliveries around Brisbane and the Gold Coast are usually faster, while interstate moves take longer. We’ll give you an estimated timeframe before booking.
Can you transport multiple vehicles at once?
Yes! We regularly move fleets for businesses, dealerships, and government clients. Whether it’s 2 vehicles or 20, we can coordinate efficient and secure transport.
Will my car be protected during transport?
Yes. We offer enclosed shipping options to protect against dust, debris, and weather. All vehicles are carefully secured and transported with safety as the top priority.
Can you collect from auctions or dealerships?
Absolutely. We can pick up from auction houses, dealerships, businesses, or private addresses, and deliver directly to where you need the vehicle.
Do you offer door-to-door service?
Yes. We can collect your car from a residential or business address and deliver it straight to your chosen destination, or you can choose depot collection if that’s more convenient.
Do you move non-running or damaged vehicles?
Yes, we can transport non-running vehicles, but please let us know in advance so the right equipment can be arranged.
Can you move company fleet vehicles?
Absolutely. We handle bulk transport for businesses and fleets, providing consistent and reliable delivery schedules.
How do I prepare my car for transport?
We recommend removing personal items, ensuring the fuel tank is less than ¼ full, and checking that the vehicle is clean for inspection.
Boats & Jet Skis
What size boats can you move?
Yes, we can transport non-running vehicles, but please let us know in advance so the right equipment can be arranged.
Do I need to defuel or drain water tanks?
Yes, to reduce risk, weight, and avoid spills during loading and haulage.
What if my boat is non-operational or doesn’t have a trailer?
No problem, we can arrange specialised equipment or work with cradles for loading and tow. Just tell us in advance so we can plan.
How do you protect my boat from damage?
We use protective packaging, secure tie-downs, padded supports, and handle all protrusions carefully.
What paperwork or permits are needed?
Usually registration proof, ownership documentation, and if boat/trailer dimensions are oversized per state rules, permits may be needed. We assist with that.
How long will the transport take?
Depends on starting point, destination, size, route, and whether you choose depot or door service. We will give you a transit estimate when booking.
Do I need my own trailer?
If your boat or jet ski has its own trailer, we can transport it as is. If not, we can arrange suitable equipment for safe transport.
How should I prepare my boat for transport?
Remove personal belongings, secure loose items, and ensure the vessel is clean and ready for inspection. For jet skis, covers should be fitted where possible.
Can you deliver to marinas?
Yes, we can deliver directly to marinas or nominated depots depending on your preference.
Costs & Payments
How much does transport cost?
Costs vary depending on the type of vehicle or equipment, distance, and service options. Our quotes are obligation-free and transparent, no hidden fees.
When do I need to pay?
Payment is required once the booking is confirmed. We accept multiple payment methods for your convenience.
Are there extra fees for remote locations?
Some remote or hard-to-access locations may attract additional charges, which we’ll include upfront in your quote.
Tracking & Support
Can I track my cargo in real time?
Yes. We provide 24/7 online tracking so you can monitor your transport from collection to delivery.
Who do I contact if I have questions?
You’ll have one dedicated point of contact throughout the process to ensure smooth and consistent communication.
What if there’s a delay?
While rare, delays can occur due to weather or unforeseen circumstances. Our team will notify you promptly and keep you updated.
Still Have Questions?
If you didn’t find what you were looking for, our team is here to help.
Still Have Questions?
If you didn’t find what you were looking for, our team is here to help.
